Shipping policy

Thank you for shopping with us. Below you will find details about our shipping options, delivery timeframes, and important information regarding your order.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email with tracking details.

Please note that during busy periods (such as product launches, promotions, or holidays), processing times may be slightly longer.

Shipping Rates (Australia)

Free Standard Shipping
Orders over $80 AUD qualify for free standard shipping within Australia.

Standard Shipping
Flat rate of $9.99 AUD
Estimated delivery time: 3–10 business days depending on location.

Express Shipping
Flat rate of $12 AUD
Estimated delivery time: 1–4 business days depending on location.

Delivery timeframes are estimates provided by the postal carrier and are not guaranteed.

International Shipping

Flat rate: $20 AUD

Estimated delivery timeframe: 6–15 business days, depending on destination country and customs processing times.

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Local Pickup

Free local pickup is available.

You will receive an email notification when your order is ready for collection, including pickup instructions.

Please wait until you receive confirmation before arriving.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery progress.

If you do not receive tracking details within the processing timeframe, please contact us.

Delivery Issues

We are not responsible for delays caused by postal carriers, customs clearance, or incorrect shipping addresses provided at checkout.

Please ensure all shipping details are correct before placing your order.

If your parcel is returned to us due to an incorrect address, additional shipping fees may apply.

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with your order number and photos (if applicable). We will work with the carrier to resolve the issue as quickly as possible.

Contact

If you have any questions about shipping, please contact us at: 
info@thebrotherhoodco.com.au