Refund policy
We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.
Eligibility
To be eligible for a return, your item must be:
- unworn and unused
- in original condition and packaging
- with tags attached
- accompanied by proof of purchase
To request a return, contact us at:
Approved returns must be sent to:
24 Shenton Way
Nerang QLD 4211
Australia
Items returned without approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if your item is damaged, faulty, or incorrect. We will make it right as quickly as possible.
Exchanges
To exchange an item, please return the original product and place a new order once your return has been approved.
Non-returnable items
We do not accept returns on:
- sale items
- gift cards
- custom or personalised items
Refunds
Once your return is received and inspected, we will notify you if the refund is approved.
Approved refunds are processed to your original payment method within 10 business days.
Australian Consumer Law
This policy does not limit your rights under the Australian Consumer Law, which provides guarantees that cannot be excluded.